IT Support

Achieve higher performance levels for your critical systems

IT Support Services are designed to further take the burdensome tasks off your IT staff. We intend to strategically offload tedious maintenance tasks such as patching, hardware management, and self-healing so your team can regain focus on business critical projects.

Modern businesses rely on speed and agility within their systems, but are faced with challenges in scalability, management, and cost. To achieve the performance levels that your organization needs, you must implement the right resources and tools.

Increase Server Productivity and Health

Many organizations experience hours of unexpected downtime because of hardware failures, network outages, and performance issues every year. Depending on the organizational size, a single hour of downtime can easily ruin your bottom line.

With Magna5’s IT Support, you get access to the latest IT remote monitoring and management platform, managed by our 24/7/365 Pittsburgh based Response Center. Our experts will work as an extension of your team for issue identification, issue management, and resolution. With IT Support you are able to increase the productivity of your network by minimizing downtime events and increasing availability. With increased availability, your employees, customers and vendors will be able to get better access, customer service and support.

IT Support Can Help You:

  • Reduce downtime and service outages
  • Reduce labor and capital expenses
  • Increase reliability and system performance
  • Free up time for IT staff to manage revenue generating projects
  • Proactively monitor incidents in real-time, 24/7/365
  • Reduce issue remediation time
  • Have access to a team of expert engineers

IT SUPPORT SERVICES

» Network and server monitoring 24/7/365 

» Monitoring and ticketing portal access

» Critical issues validated and notified within 15 minutes

» Performance issues within 30 minutes

» Other events handled during maintenance windows

» Connectivity, uptime, essential monitoring

» Hardware, application, virtualization monitoring

» Server/process, anti-virus, backup, and event log monitoring

» VPN, routing protocol, and interface monitoring

» ISP issue notification and escalation

» Additional network optimization services

» Patch & update management

» Self-healing and remediation

» Monthly Service review meetings

Increase reliability and system performance with Magna5 IT Support Services

Learn more about how you can connect with confidence