Monitoring and Management

We don't just give you an extra set of eyes, we give you an extra set of experts!

MAKING THE MOST OUT OF YOUR IT INVESTMENT

Information Technology is a critical component of business operations. With a single glitch or moment of downtime, end users’ daily activities can be impacted severely. That means your business can be affected. Most companies are realizing the money lost on improper design, slow implementation, and inconsistent management of their IT investments. Because of this, they are turning to IT Managed Services, specifically, they’re turning to the Magna5.

Magna5 makes the most out of the client’s IT investment. Our goal is to supply effective end results that allow for minimized downtime, increased efficiency, and lower costs. Our fully-customized monitoring and maintenance platform in conjunction with our 24/7/365 Response Center allows us to monitor, identify and fix critical system health and performance issues, in real-time.

We only hire best-in-class engineers with the highest level of technical knowledge, customer service skills, and dedication to success. We can fill expertise gaps, save time and money, and provide valuable support to the client’s current IT staff.

SIX BENEFITS OF MONITORING AND MANAGEMENT

Predictable Costs

Monitoring and Management is charged on a monthly basis to create a predictable budgeting cost for your organization. Eliminate irregular costly maintenance fees.

Proactive Monitoring

Our customized monitoring and management platform allows for real-time, proactive monitoring – 24/7/365 from our response center in Pittsburgh.

Reduced Downtime

Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems.

Best-in-Class Engineers

When you sign with Magna5, you have access to best-in-class engineers that are certified and trained in the most recent technologies. We have engineers on staff 24/7/365 to make sure that there is always someone watching your network.

Increased Performance

With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.

Free Up IT Staff

24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operationally tasks.

WHAT SERVICE LEVEL IS RIGHT FOR YOUR BUSINESS?

With four monitoring and management service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions – while improving system performance.

24/7/365 IT Monitoring
Magna5 IT Monitoring Service proactively monitors critical systems, in real-time, from our customized monitoring platform. We locate and correct small issues before they become large problematic system failures.

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Server Maintenance
Server maintenance is intended to keep your servers updating and running smoothly to ensure that your network is operating with high productivity and efficiency. Our engineers monitor your servers’ health and complete routine tedious patch maintenance.

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IT Support
IT Support is designed to further take the burdensome tasks off your IT staff. While still getting full access to our 24/7/365 monitoring, we also bundle on patch management and issue identification, management, and resolution.

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On-demand IT Services
On-demand IT Services helps organizations when they need a burst of IT expertise due to unexpected situations – projects falling behind, skill set gaps, resource problems, etc. We have in-house advance engineers available to work on projects in-depth on retainer or as needed basis.

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“They truly understand our needs. Companies our size can rarely afford an IT department, let alone a 24/7/365 staff. We are able to work hand-in-hand with Magna5 to get maintenance and support at all times. They truly are our eyes 24/7/365.”

 

Jim Stizza
General Manager, Valley Food Systems

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