An effective IT monitoring and management strategy helps organizations protect precious uptime to eliminate downtime situations.
Every company’s network and server structure are different. Some are highly complex with multiple layers and devices built together to support heavy traffic flow or multi-location offices, and others are straight forward with minimal devices. No matter your network needs, there is one commonality all networks have and will experience: unexpected events that cause outages and costly downtime.
A normal IT environment has a lot of stress on it from various different factors – network traffic and usage, application performance, cloud capacity, network complexity, device type and age, etc. It is important to test network capabilities and performance to ensure it meets the standards customers require before deployment. However, testing and installation shouldn’t be your last step. An IT monitoring and management strategy is about protecting the long-term performance of your network.
Why IT Monitoring and Management?
With a single glitch or moment of downtime, end users’ critical operations can be impacted severely. A single downtime event or outage can cost an organization thousands of dollars – not including loss of employee productivity or reputation. An effective IT monitoring and management strategy works to protect employees’ precious time and a company’s bottom line. It eliminates the unknown and unpredictable that can stop a productive office dead in their tracks. It can help protect uptimes, eliminate unplanned downtime events and skyrocket performance for all users.
What is IT Monitoring and Management?
IT monitoring and management, also known as remote monitoring and management (RMM), is the process of remotely supervising and controlling IT systems such as network devices, desktops, servers and mobile devices. This is done by installing agents on machines that can be accessed remotely in a centralized platform. The agents pull performance and health statistics of the devices in real-time allowing for full visibility in a single-pane-of-glass. Alarms and notifications are set to notify administrators when a machine is having an issue of any severity. The administrator can evaluate the issue, decide if it is a false positive or not, and then remediate the issue promptly.
Proactive Versus Reactive Network Management
The goal is to catch small issues before they become large downtime events. For example, an alarm is triggered for disk space capacity reaching its max. The administrator will get alerted in real-time and fix the issue before it causes larger problems like downtime or data loss. This type of IT monitoring and management is referred to a proactive approach. The issue was fixed before the disk was full and possible data loss occurred. It eliminates the time to resolution for an organization, which results in more productivity and continuous uptime.
On the flip side, if you have a reactive approach to IT management, you wouldn’t have known about the issue until the disk was full and possible data loss occurred. If the issue was severe enough, a company could experience an unknown amount of downtime until the issue is fixed. Remediating the issue could take hours when you consider troubleshooting time and if a technician needs dispatched on-site. This leaves the organization at a halt, experiencing productivity loss, revenue loss and frustrated employees.
IT Monitoring and Management by a Managed Services Provider
There are two ways organizations can handle IT monitoring and management: in-house or by a managed services provider. Let’s compare the two ways:
- In-house: When you perform IT monitoring and management in-house, centralized monitoring, alarm response and remediation will be handled by internal IT staff. There are a few questions to consider before purchasing and deploying a monitoring and management solution in-house. If you can’t answer these questions confidently, it might be time to look at a managed solution.
- Do you have enough IT staff to dedicate to IT monitoring?
- Will you have to sacrifice other internal IT projects to manage IT monitoring?
- What happens if an issue occurs in the middle of the night or on the weekend?
- Do you have 24/7/365 staff to cover off-hours and holidays?
- Managed Services Provider: When you outsource IT monitoring and management to a Managed Services Provider, they will work as an extension of your team. Their solution is backed by a fully-staffed, certified and trained Operations Center that monitors the health and performance of your network and servers 24/7/365. They can respond to alerts and fix issues remotely in real-time to make sure your company achieves 100% availability and uptime. Billing is made simple because of monthly comprehensive payments. The managed services provider can be your one-stop-shop for anything IT. As they already know your network, they can act as advisors and consultants when you are ready for other projects as well.
IT monitoring and management is not a one-size fits all solution either. It can be customized to the specific needs of your business and is scalable to grow when you grow. No matter the needs of your network, IT monitoring and management can help protect uptime and achieve 100% availability for your organization.