It has been six months since the global health crisis invoked government-mandated “shelter-in-place.” Yet many organizations that scrambled to standup hundreds of work-from-home offices are…
By: Keaton Forrest, Magna5 Account Executive, Expert Navigator and Music Enthusiast
You have a destination in mind and have the logistics lined up to take your road trip. This is a long haul so you obviously don’t want to make the ride alone. You need someone you know and trust to ride shot gun and handle the navigation and, more importantly, the music. Starsky and Hutch, Batman and Robin, Simon and Garfunkel, Jordan and Pippen – some of the greatest duos in the history of their respective category. A lot of arguments can be made that they would not be nearly as successful without their respective counterpart. Your road trip partner, and your UCaaS service provider should be viewed the same way.
We wanted to share a story that really speaks to the impact of partnership, finding a great partner and why us. An interesting thing happened when we launched Magna5. In November 2016, the Magna5 brand was launched – we’d brought together three legacy telecommunications providers: X5 Solutions of Seattle, Novatel of San Antonio and CornerStone Telephone Company of Troy, New York. Company name changes can sometimes lead to questions and maybe some level of concern. In a matter of minutes after announcing the name change to the public, we received a flood of customer and partner calls from all corners with a common message “Don’t change”.
But what did this mean, “don’t change”? Was it don’t change your name? No, it wasn’t that – it was something much deeper. What “don’t change” really meant – what our customers were telling us – was that they wanted us to do whatever we needed to do, but just don’t mess with what’s most important in their working relationship with us – they essentially said, “Don’t change the peace of mind you provide me.”
Ah, we get that. And we didn’t change the level of service, the trust, the reliability we provide our customers.
Peace of Mind, to our customers, was the freedom from worry and knowing the network they rely on is in good hands with a company they trusted. This was really about our customers being super protective about our relationship and the value we provide. Wow, we thought, what a great “a-ha” moment.
At Magna5, this is fitting and so gratifying to hear because the spirit of our culture, how we view our jobs is all about creating Peace of Mind for our customers. That will never change. At the end of the day, when you peel it all back: the technology, the products, and no matter the industry, it all comes back to the same desired outcome. This idea defines our 20-year history and the relationships we’ve established and continue to build with our customers, every single day.
Thanks, Partner.
It only takes one mistake to be tricked by a scammer. Here are several guidelines to help us spot phishing attacks and become an effective human firewall barrier.
Magna5 will monitor the health of Tachyon Technologies’ customer networks, servers and devices in real-time to ensure network reliability and performance.
Teaming with Magna5 to manage your IT network monitoring can improve network performance and drive costs down.
By: Keaton Forrest, Magna5 Account Executive, Expert Navigator and Music Enthusiast
You have a destination in mind and have the logistics lined up to take your road trip. This is a long haul so you obviously don’t want to make the ride alone. You need someone you know and trust to ride shot gun and handle the navigation and, more importantly, the music. Starsky and Hutch, Batman and Robin, Simon and Garfunkel, Jordan and Pippen – some of the greatest duos in the history of their respective category. A lot of arguments can be made that they would not be nearly as successful without their respective counterpart. Your road trip partner, and your UCaaS service provider should be viewed the same way.
We wanted to share a story that really speaks to the impact of partnership, finding a great partner and why us. An interesting thing happened when we launched Magna5. In November 2016, the Magna5 brand was launched – we’d brought together three legacy telecommunications providers: X5 Solutions of Seattle, Novatel of San Antonio and CornerStone Telephone Company of Troy, New York. Company name changes can sometimes lead to questions and maybe some level of concern. In a matter of minutes after announcing the name change to the public, we received a flood of customer and partner calls from all corners with a common message “Don’t change”.
But what did this mean, “don’t change”? Was it don’t change your name? No, it wasn’t that – it was something much deeper. What “don’t change” really meant – what our customers were telling us – was that they wanted us to do whatever we needed to do, but just don’t mess with what’s most important in their working relationship with us – they essentially said, “Don’t change the peace of mind you provide me.”
Ah, we get that. And we didn’t change the level of service, the trust, the reliability we provide our customers.
Peace of Mind, to our customers, was the freedom from worry and knowing the network they rely on is in good hands with a company they trusted. This was really about our customers being super protective about our relationship and the value we provide. Wow, we thought, what a great “a-ha” moment.
At Magna5, this is fitting and so gratifying to hear because the spirit of our culture, how we view our jobs is all about creating Peace of Mind for our customers. That will never change. At the end of the day, when you peel it all back: the technology, the products, and no matter the industry, it all comes back to the same desired outcome. This idea defines our 20-year history and the relationships we’ve established and continue to build with our customers, every single day.
Thanks, Partner.
It only takes one mistake to be tricked by a scammer. Here are several guidelines to help us spot phishing attacks and become an effective human firewall barrier.
Magna5 will monitor the health of Tachyon Technologies’ customer networks, servers and devices in real-time to ensure network reliability and performance.
Teaming with Magna5 to manage your IT network monitoring can improve network performance and drive costs down.
It has been six months since the global health crisis invoked government-mandated “shelter-in-place.” Yet many organizations that scrambled to standup hundreds of work-from-home offices are…
“I’m about to go ballistic! Our SLAs are falling short. We’re experiencing more frequent network downtime. Our vendor is monitoring and sending us alerts but…
Do you have a trust deficit with your existing managed IT services provider? Are you confident they are taking care of your network? Is juggling…
Driving Responsiveness – Agility Series (Part Four) Recognize this? “Jason is the kind of guy who’s always in a state of readiness. He likes…
Recently, the Enterprise Networking Magazine’s editorial board selected Magna5 as one of its Top 10 SD-WAN Solution Providers for 2020. The magazine evaluates and selects…
Driving Responsiveness – Agility Series (Part Three) By default, playing it safe during a downturn can hurt your chances to thrive in a stronger…
Driving Responsiveness – Agility Series (Part Two) During a business downturn, it is important to go beyond just surviving and position your organization as a…
Driving Responsiveness – Agility Series (Part One) Rather than tapping the brakes during the COVID-19 business lockdowns, many organizations are accelerating growth by reaching out…
It has been open season for cyber threat actors targeting organizations’ endpoints during the COVID-19 epidemic. With a large percentage of employees now working from…
By 2025, contact centers will morph into experience hubs and how they perform will be placed more clearly within the context of the overall performance…
Every day, cyber criminals bombard networks with phishing emails or social engineering enticing users to give up confidential information. Examples include trying to trick you…
With the rise of the remote worker operating model, it doesn’t take long to discover that a distributed workforce depends upon high network performance and…
It is bad enough that cyber criminals relentlessly breach organizations’ networks with malware and ransomware to hold their data hostage. Now they are going a…
Unified Communications has been around for a while. But during the recent nationwide pandemic lockdown, the dynamics of communicating from any place, on any device,…
Hackers are leveraging ransomware and other malware through phishing lures, malware distribution and domain registration tied to COVID-19. Common themes include scamming, brand impersonation, blackmail…
The ripple effect of a major global health crisis can have a profound impact on organizational operations. As we’ve seen with the recent coronavirus outbreak,…
IT monitoring and management services offer organizations a way to improve security and network uptime without burdening internal IT teams. In this post, we’ll review…
SD-WAN in healthcare is changing how hospitals, medical offices and clinics care for patients. Here are four ways healthcare organizations are reaping the rewards. SD-WAN…
Federally Qualified Health Centers are community-based health care providers who provide a vital link to primary and preventive healthcare services in underserved communities. Dependable communications…
We’ve heard the saying: “Expect the unexpected.” But do businesses really take it seriously? Last October, weathermen cautioned residents in the Dallas area of pending…
In our last two blog posts, we discussed how to “OWN IT” and “SECURE IT.” Today, continuing our National Cybersecurity Awareness Month series, Be Cyber…
The Federal Communications Commission (FCC) is working on final rules to enable true national number portability on a nationwide basis. When implemented, it will enable complete national number porting…
Imagine getting to work and seeing an invoice from your voice provider that your company ran up a $122,000 phone bill in a single weekend!…
By 2021, a new business will be victimized by ransomware every 11 seconds. Even with strong security controls in place, your organization still has a…
Toll-free least cost routing helps organizations find the best path between caller and destination at the lowest available cost. Here’s why it matters. Toll-Free…
SD-WAN with Magna5 offers three popular deployment models to fit the needs of your organization – on-premises, hybrid and cloud application. Software-Defined WAN (SD-WAN) is…
Roughly 40-60% of midsize businesses never reopen after a disaster. But, with the right disaster recovery and business continuity plan in place, the damage can…
Over the past five years, security breaches have increased by 67%, according to Accenture’s global survey. Traditional security is in trouble. As threat actors deploy…
An effective IT monitoring and management strategy helps organizations protect precious uptime to eliminate downtime situations. Every company’s network and server structure are different. Some…
SD-WAN is revolutionizing networking by improving how businesses connect. But before hopping on the SD-WAN train, you need to decide whether you want to manage…
Healthcare providers are finally hopping on the managed SD-WAN train – and telehealth is driving it. In this post, we’ll look at five ways s…
If you’ve ever seen your area code on the caller ID, only to be greeted by a pre-recorded voice message promising to erase your credit…
SD-WAN is the new buzz word these days. Do you fully understand how it can positively impact your business? Managed SD-WAN can bring benefits and…
As you see in the video, sometimes network complexity can make you want to go back to the antiquated days of pen and paper. However,…
Deliver high quality voice and application performance over SD-WAN for your employees, nationwide. Organizations utilize Unified Communications to bridge the gap between multiple locations and…
Every organization is liable for the information it keeps. In a data-driven world, company records and information are everywhere … in servers, in storage, on…
Traditional WAN is out of date. SD-WAN can make your network agile and efficient with the cloud. Almost every IT and business leader today is…
Simplify your branch office network with optimized application performance using SD-WAN Today’s enterprise IT has become more sophisticated and bandwidth intensive, creating a complex and…
Companies are increasingly moving IT workloads to the cloud, but are they doing it at the risk of exposing themselves to a data breach? Multiple…
Lots of companies are moving IT workloads to the public cloud, but is this the right strategy for your business? I’m sure you’re aware by…
Disasters hit every organization sooner or later. The cloud, combined with reliable partners, makes recovering from disasters easier than ever before. Disasters have a tendency…
Simplify your Enterprise communications with Unified Communications as a Service (UCaaS) in the cloud. Enterprise businesses are constantly struggling with communication challenges. Traditionally, business phone…
Secured business communications mean better connections to your customers. UCaaS (Unified Communications) ensures your security with features like encryption, business continuity, and 24/7/365 support. Security…
Improve customer satisfaction and the customer experience with a hosted UC and Cloud Contact Center solution. One of the many exciting things happening at Magna5…
Managing your network can be hard, but it doesn’t have to be – that’s why Magna5 now offers Cloud Managed Network. Experience feature-rich benefits and…
Reduce Costs, Increase Uptime and Improve Performance A network operations center (NOC) is the heart of an IT managed services provider – monitoring, managing and responding…
Enhance collaboration to increase productivity and save money Being able to easily connect with your customers, vendors, and fellow employees is key. Without it, employees…
What is SD-WAN? Combined with UCaaS, it’s the future for small businesses in 2018 Unified communications, delivered as a service (UCaaS) from the cloud, is…
A fast, flexible data recovery system not only saves thousands – it could save your business. Business Data Loss can be the result of anything…
Businesses today either evolve or get left behind. We see organizations of all sizes that were once successful, now losing customers because they have not…
As business pushes the limits of IT availability, productivity and efficiency, the importance of reliable IT operations continues to be apparent. Small- and medium-sized organizations…
Interested in finding a Managed Service Provider for your network needs?
Would you like to find out more information about Magna5? Whatever your need, reach out!
