It has been six months since the global health crisis invoked government-mandated “shelter-in-place.” Yet many organizations that scrambled to standup hundreds of work-from-home offices are…
By: Keaton Forrest, Magna5 Account Executive, Expert Navigator and Music Enthusiast
You have a destination in mind and have the logistics lined up to take your road trip. This is a long haul so you obviously don’t want to make the ride alone. You need someone you know and trust to ride shot gun and handle the navigation and, more importantly, the music. Starsky and Hutch, Batman and Robin, Simon and Garfunkel, Jordan and Pippen – some of the greatest duos in the history of their respective category. A lot of arguments can be made that they would not be nearly as successful without their respective counterpart. Your road trip partner, and your UCaaS service provider should be viewed the same way.
We wanted to share a story that really speaks to the impact of partnership, finding a great partner and why us. An interesting thing happened when we launched Magna5. In November 2016, the Magna5 brand was launched – we’d brought together three legacy telecommunications providers: X5 Solutions of Seattle, Novatel of San Antonio and CornerStone Telephone Company of Troy, New York. Company name changes can sometimes lead to questions and maybe some level of concern. In a matter of minutes after announcing the name change to the public, we received a flood of customer and partner calls from all corners with a common message “Don’t change”.
But what did this mean, “don’t change”? Was it don’t change your name? No, it wasn’t that – it was something much deeper. What “don’t change” really meant – what our customers were telling us – was that they wanted us to do whatever we needed to do, but just don’t mess with what’s most important in their working relationship with us – they essentially said, “Don’t change the peace of mind you provide me.”
Ah, we get that. And we didn’t change the level of service, the trust, the reliability we provide our customers.
Peace of Mind, to our customers, was the freedom from worry and knowing the network they rely on is in good hands with a company they trusted. This was really about our customers being super protective about our relationship and the value we provide. Wow, we thought, what a great “a-ha” moment.
At Magna5, this is fitting and so gratifying to hear because the spirit of our culture, how we view our jobs is all about creating Peace of Mind for our customers. That will never change. At the end of the day, when you peel it all back: the technology, the products, and no matter the industry, it all comes back to the same desired outcome. This idea defines our 20-year history and the relationships we’ve established and continue to build with our customers, every single day.
Thanks, Partner.
This has been a year of enduring uncertainty. In this season of thanksgiving, Magna5 makes a point to cultivate an attitude of gratitude.
Magna5’s cloud-based Contact Center-as-a-Service solution allows you to enhance your customer service experience by combining a robust suite of features with carrier-grade reliability, scalability and 24/7/365 support.
Magna5 announces Sean Boudreault has joined our growing Managed Services sales team as strategic account executive covering the New York and New England region.
By: Keaton Forrest, Magna5 Account Executive, Expert Navigator and Music Enthusiast
You have a destination in mind and have the logistics lined up to take your road trip. This is a long haul so you obviously don’t want to make the ride alone. You need someone you know and trust to ride shot gun and handle the navigation and, more importantly, the music. Starsky and Hutch, Batman and Robin, Simon and Garfunkel, Jordan and Pippen – some of the greatest duos in the history of their respective category. A lot of arguments can be made that they would not be nearly as successful without their respective counterpart. Your road trip partner, and your UCaaS service provider should be viewed the same way.
We wanted to share a story that really speaks to the impact of partnership, finding a great partner and why us. An interesting thing happened when we launched Magna5. In November 2016, the Magna5 brand was launched – we’d brought together three legacy telecommunications providers: X5 Solutions of Seattle, Novatel of San Antonio and CornerStone Telephone Company of Troy, New York. Company name changes can sometimes lead to questions and maybe some level of concern. In a matter of minutes after announcing the name change to the public, we received a flood of customer and partner calls from all corners with a common message “Don’t change”.
But what did this mean, “don’t change”? Was it don’t change your name? No, it wasn’t that – it was something much deeper. What “don’t change” really meant – what our customers were telling us – was that they wanted us to do whatever we needed to do, but just don’t mess with what’s most important in their working relationship with us – they essentially said, “Don’t change the peace of mind you provide me.”
Ah, we get that. And we didn’t change the level of service, the trust, the reliability we provide our customers.
Peace of Mind, to our customers, was the freedom from worry and knowing the network they rely on is in good hands with a company they trusted. This was really about our customers being super protective about our relationship and the value we provide. Wow, we thought, what a great “a-ha” moment.
At Magna5, this is fitting and so gratifying to hear because the spirit of our culture, how we view our jobs is all about creating Peace of Mind for our customers. That will never change. At the end of the day, when you peel it all back: the technology, the products, and no matter the industry, it all comes back to the same desired outcome. This idea defines our 20-year history and the relationships we’ve established and continue to build with our customers, every single day.
Thanks, Partner.
This has been a year of enduring uncertainty. In this season of thanksgiving, Magna5 makes a point to cultivate an attitude of gratitude.
Magna5’s cloud-based Contact Center-as-a-Service solution allows you to enhance your customer service experience by combining a robust suite of features with carrier-grade reliability, scalability and 24/7/365 support.
Magna5 announces Sean Boudreault has joined our growing Managed Services sales team as strategic account executive covering the New York and New England region.
It has been six months since the global health crisis invoked government-mandated “shelter-in-place.” Yet many organizations that scrambled to standup hundreds of work-from-home offices are…
“I’m about to go ballistic! Our SLAs are falling short. We’re experiencing more frequent network downtime. Our vendor is monitoring and sending us alerts but…
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Recently, the Enterprise Networking Magazine’s editorial board selected Magna5 as one of its Top 10 SD-WAN Solution Providers for 2020. The magazine evaluates and selects…
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Imagine getting to work and seeing an invoice from your voice provider that your company ran up a $122,000 phone bill in a single weekend!…
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SD-WAN is revolutionizing networking by improving how businesses connect. But before hopping on the SD-WAN train, you need to decide whether you want to manage…
Healthcare providers are finally hopping on the managed SD-WAN train – and telehealth is driving it. In this post, we’ll look at five ways s…
If you’ve ever seen your area code on the caller ID, only to be greeted by a pre-recorded voice message promising to erase your credit…
SD-WAN is the new buzz word these days. Do you fully understand how it can positively impact your business? Managed SD-WAN can bring benefits and…
As you see in the video, sometimes network complexity can make you want to go back to the antiquated days of pen and paper. However,…
Deliver high quality voice and application performance over SD-WAN for your employees, nationwide. Organizations utilize Unified Communications to bridge the gap between multiple locations and…
Every organization is liable for the information it keeps. In a data-driven world, company records and information are everywhere … in servers, in storage, on…
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Simplify your branch office network with optimized application performance using SD-WAN Today’s enterprise IT has become more sophisticated and bandwidth intensive, creating a complex and…
Companies are increasingly moving IT workloads to the cloud, but are they doing it at the risk of exposing themselves to a data breach? Multiple…
Lots of companies are moving IT workloads to the public cloud, but is this the right strategy for your business? I’m sure you’re aware by…
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Managing your network can be hard, but it doesn’t have to be – that’s why Magna5 now offers Cloud Managed Network. Experience feature-rich benefits and…
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Businesses today either evolve or get left behind. We see organizations of all sizes that were once successful, now losing customers because they have not…
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