Magna5 Help Desk technicians are fully accessible 24/7/365 via a toll-free number, email, or chat. Technicians will initiate a remote help session between their computer and the end user’s, so they can follow along as we solve the problem. We review all the help calls with the client every month to evaluate issues, detect trends, and decide if additional training is needed. During these you also can change your pre-billed hours, within just 30 days’ notice.

Our Help Desk Services can support a wide range of operating systems and applications, both mainstream and custom.

• Microsoft Windows 7, 8, & 10
• Mobile OS: iOS, Android, Blackberry, Windows Mobile
• Office Suite 2010, 2013, & 2016
• Custom Applications: Let us work with you to gather documentation and create a training plan for our Help Desk Engineers to ensure a positive user experience

Magna5 IT Help Desk Services can be pre-billed at an hourly rate per month. If more incidents are received than contracted, the overage time is billed based on the actual overage hours at the end of the month. Our cost-saving fixed monthly fee is a fraction of the cost of setting up a help desk yourself. You will pay less than in-house operations after all the certifications, experience, training, quality control and license fees.

Our Engineers are continuously trained and certified in the most current technology. They support hundreds of end-user incidents every day, so they are familiar with even the most obscure issues across many platforms. On top of the experience and knowledge, they will treat you with respect and address your issues using terminology you can understand. Our engineers know their platforms, but more importantly have a background in customer service and want to help.