OVERVIEW

Providing peace of mind that you experience minimal downtime and optimized performance

Improve your operational efficiencies

Network and server IT Monitoring is essential to the success and productivity of your business. Make Magna5 your eyes and ears 24/7/365 to increase the efficiency of your IT staff and reduce service interruptions.

Magna5 proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed, local Operations Center. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.

BENEFITS

Why Magna5 IT Monitoring

We have the right level of technical know-how and customer service to aide your organization with proactive IT Monitoring. We have a fully staffed Operations Center that is watching, validating alerts, and responding to issues 24/7/365 — all offered on a service basis. Our customizable remote monitoring and management platform is built to support any kind of device your organization may utilize. With 24/7/365 IT monitoring you will receive proactive monitoring (work hours, holidays, weekends and off-hours), monthly reporting and review calls, and customized solutions.

Real-time visibility

Proactively monitor network and servers in real-time for full visibility on health and performance. IT department has a better view about what is going on inside systems to ensure optimal performance.

Reduced downtime

Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems.

Increased performance

With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.

Free up IT staff

24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.

SERVICE LEVELS

Multiple service levels to meet your needs

With two IT monitoring service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions while improving system performance.

Essential Monitoring

» Network and Systems Monitoring 24/7/365

» Monitoring and ticketing portal access

» Critical issues validated & notified within 15 minutes

» Important performance issues within 30 minutes

» All other events handled during maintenance windows

» Connectivity and up-time monitoring

» Essential performance monitoring

» Monthly usage reports

Enterprise Monitoring

» Includes everything in Essential Monitoring, plus

» Hardware, application, virtualization monitoring

» Anti-virus, service/process, backup monitoring

» Event log monitoring

» VPN, routing protocol, interface monitoring

» ISP issue notification and escalation

» Additional network optimization services

» Monthly Service Review meetings

Magna5 provides food manufacturer reliable technology solutions for their unique 24/7/365 needs.

Magna5’s cloud hosting, coupled with network and server management, and data backup, supply Valley Food Systems with a high-availability environment for their always-on operation.

“They truly understand our needs. Companies our size can rarely afford an IT department, let alone a 24/7/365 staff. We are able to work hand-in-hand with Magna5 to get maintenance and support at all times. They truly are our eyes 24/7/365.”

READ THE FULL CASE STUDY >

A GUIDE TO IT MONITORING AND MANAGEMENT

Learn about the ins and outs of an Operations Center, and how they are managing your network for better health, performance and network results.

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