24/7 IT Monitoring
Providing peace of mind that your network and servers experience minimal downtime and optimized performance
Network and Server IT Monitoring is essential to the success and productivity of your business. Make Magna5 your eyes and ears 24/7 to increase the efficiency of your IT staff and reduce service interruptions.
Magna5 proactively monitors critical system information in real-time from our customized monitoring systems and fully staffed Response Center headquartered in Pittsburgh. Our expert team works as an extension of your team to locate and correct small issues before they become large problematic system failures.
Discover the Value of 24/7/365 IT Monitoring
We have the right level of technical know-how and customer service to aide your organization with proactive IT Monitoring. We have a fully staffed Response Center that is watching, validating alerts, and responding to issues 24/7/365 — all offered on a service basis. Our customizable remote monitoring and management platform is built to support any kind of device your organization may utilize. With 24/7 IT monitoring you will receive proactive monitoring (work hours, holidays, weekends and off-hours), monthly reporting and review calls, and customized solutions.
24/7 IT Monitoring solutions can help you:
- Reduce downtime and associated costs
- Increased reliability and system performance
- Free up time for IT staff to manage revenue generating projects
- Proactively monitor incidents on a real-time basis
With two IT monitoring service levels, you can find exactly the right level of service you need to reduce business costs and system disruptions while improving system performance.
» Network and Systems Monitoring 24/7/365
» Monitoring and ticketing portal access
» Critical issues validated & notified within 15 minutes
» Important performance issues within 30 minutes
» All other events handled during maintenance windows
» Connectivity and up-time monitoring
» Essential performance monitoring
» Monthly usage reports
» Includes everything in Essential Monitoring, plus
» Hardware, application, virtualization monitoring
» Anti-virus, service/process, backup monitoring
» Event log monitoring
» VPN, routing protocol, interface monitoring
» ISP issue notification and escalation
» Additional network optimization services
» Monthly Service Review meetings