OVERVIEW

Achieve higher performance levels for your critical systems

We become an extension of your IT team

Managed IT Support Services are designed to further take the burdensome tasks off your IT staff. We intend to strategically offload tedious maintenance tasks such as patching, hardware management, and self-healing so your team can regain focus on business critical projects.

Modern businesses rely on speed and agility within their systems, but are faced with challenges in scalability, management, and cost. To achieve the performance levels that your organization needs, you must implement the right resources and tools.

BENEFITS

Why Magna5 monitoring and management services

Many organizations experience hours of unexpected downtime because of hardware failures, network outages, and performance issues every year. Depending on the organizational size, a single hour of downtime can easily ruin your bottom line.

With Magna5’s Managed IT Support, you get access to the latest IT remote monitoring and management platform, managed by our 24/7/365 Operations Center. Our experts will work as an extension of your team for issue identification, issue management, and resolution. With IT Support you are able to increase the productivity of your network by minimizing downtime events and increasing availability. With increased availability, your employees, customers and vendors will be able to get better access, customer service and support.

Reduced issue remediation time

With a 24/7/365 team on your side, issue remediation time is automatically reduced because of continuous monitoring and alerting of your most critical systems. When a problem is detected, our team is on it right away.

Reduced downtime

Eliminate downtime and the associated costs with 24/7/365, proactive monitoring and maintenance. Identify and resolve issues before they become devastating network problems.

Increased performance

With real-time performance and health monitoring, eliminate problems that cause your systems to run slow or completely go offline. Higher employee productivity with 100% availability.

Proactive monitoring

Our customized monitoring and management platform allows for real-time, proactive monitoring – 24/7/365 from our local Operations Center.

Best-in-class engineers

When you sign with Magna5, you have access to best-in-class engineers that are certified and trained in the most recent technologies. We have engineers on staff 24/7/365 to make sure that there is always someone watching your network.

Free up IT staff

24/7/365 Monitoring and Management offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue generating projects instead of pesky operational tasks.

SERVICE LEVELS

Increase network and server productivity and health

IT Support

» Network and server monitoring 24/7/365

» Monitoring and ticketing portal access

» Critical issues validated and notified within 15 minutes

» Performance issues within 30 minutes

» Other events handled during maintenance windows

» Connectivity, uptime, essential monitoring

» Hardware, application, virtualization monitoring

» Server/process, anti-virus, backup, and event log monitoring

» VPN, routing protocol, and interface monitoring

» ISP issue notification and escalation

» Additional network optimization services

» Patch & update management

» Self-healing and remediation

» Monthly Service review meetings

Magna5 provides food manufacturer reliable technology solutions for their unique 24/7/365 needs.

Magna5’s cloud hosting, coupled with network and server management, and data backup, supply Valley Food Systems with a high-availability environment for their always-on operation.

“They truly understand our needs. Companies our size can rarely afford an IT department, let alone a 24/7/365 staff. We are able to work hand-in-hand with Magna5 to get maintenance and support at all times. They truly are our eyes 24/7/365.”

READ THE FULL CASE STUDY >

A GUIDE TO IT MONITORING AND MANAGEMENT

Learn about the ins and outs of an Operations Center, and how they are managing your network for better health, performance and network results.

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