LIFELINE SERVICE INFORMATION

If you are on a limited income, you may be able to save money on your monthly telephone bill, and now including broadband Internet access, with Lifeline service from Magna5 RTC dba Richmond Telephone Company (available in Massachusetts only).

How do I qualify for a Lifeline Discount?

Lifeline is available to qualified . To qualify for Lifeline discount you must either already be enrolled in one of the following programs: Supplemental Nutrition Assistance Program (SNAP, Food Stamps), Supplemental Security Income (SSI), Medicaid, Section 8 Federal Public Housing Assistance, or Veterans Pension or Survivors Pension, and/or be at or below 135% of the Federal Poverty Level as established by the U.S. Government.

Lifeline Program Restrictions

Only one Lifeline discount is available per household, defined as any individual or group of individuals who live together at the same address and share income and expenses, even if the household has more than one telephone or broadband account, including landline or wireless service.

The Lifeline discount is not transferable and only eligible customers may enroll in the program. Documentation of eligibility is required to enroll. Customers who willfully make false statements in order to obtain Lifeline service can be punished by fine or imprisonment and can be barred from the program.

A household is not permitted to receive Lifeline benefits from multiple providers. So if you receive a Lifeline discount on your wireless service, you would not also qualify to receive that discount on your home phone service).

Violation of the one-per-household limitation constitutes a violation of the Federal Communications Commission’s rules and will result in de-enrollment from the program.

Lifeline is a non-transferable benefit and may not be transferred benefit to any other person.

Other Lifeline Program Requirements

Lifeline discounts on voice service include a transfer restriction (port freeze) for 60 days. This means that you are unable to obtain the Lifeline discount on service with another provider for 60 days from the date that your current voice service Lifeline discount began.

Lifeline discounts on broadband service are available to participants of federally- recognized aid programs and are limited to certain broadband services. Broadband speeds must be 10 Mbps download and 1 Mbps upload or faster to qualify. Lifeline discounts on broadband include a transfer restriction for 12 months. This means that once Lifeline broadband discounts begin, you will be unable to obtain a Lifeline discount with another provider for 12 months if you switch your service.

If you purchase voice and qualifying broadband services, the federal Lifeline discount will apply to your qualifying broadband service, and the 12-month benefit transfer restriction will apply.

If you purchase voice service and a non-qualifying broadband service, you may receive both state and federal Lifeline discounts on your voice service. Certain exceptions to the transfer restrictions may apply. Click here for more information.

Lifeline Resources

For additional information, or to apply for Richmond Telephone Service Lifeline service, please contact DaShawn Boring, customer care manager, at 1.844-462-4625, or via email at customercare@magna5global.com and include Attention “Richmond Telephone Company Lifeline Service” in the subject line.

Additional general Lifeline information is available from the Federal Communications Commission Lifeline Program for Low-Income Consumers here, and from Massachusetts Lifeline Program “What Consumers Should Know” here.  To download a household worksheet, click here (for the Spanish version, click here).

Applications and Recertification Forms

Click here to download the Lifeline application (English).

Click here to download the Lifeline application (Spanish).

Click here to download the Annual Recertification Form (English).

Click here to download the Annual Recertification Form (Spanish).