It has been six months since the global health crisis invoked government-mandated “shelter-in-place.” Yet many organizations that scrambled to standup hundreds of work-from-home offices are…
It is times like these where Magna5 gladly rolls up its sleeves to enable organizations to meet the demands of business disruption on a mass scale. Whether expanding existing remote capabilities or securing networks and endpoints from cyber threats, we answered the call across multiple verticals to lend a hand. Here are a few examples.
Providing a cloud platform to help multiple agencies collaborate in answering high-volume calls for emergency relief benefits.
With implementation of the federal Coronavirus Aid, Relief and Economic Security (CARES) Act that provides emergency relief to workers who lost their jobs during the health crisis, a state employment office needed help in ramping up capabilities to handle the avalanche of unemployment benefits enrollment calls.
In this state, calls spiked to more than 100 calls per second (100,000 per day) when self-employed and independent contractors were added to those eligible for benefits. To assist with the call volume, the state agency brought in other departmental agencies and independent contact centers to provide support answering calls. They needed a means to centralize call traffic from the various agencies.
Magna5 was able to help the state agency route calls through Magna5’s cloud-based Contact Center-as-a-Service solution to enable the multiple agencies and contractors to log-in to the Magna5 platform and take calls regardless of their phone systems or network. Within five days, we deployed 600 agent seats with up to 1,800 queues (ratio of three calls in queue for every agent). In addition, Magna5 implemented an Interactive Voice Response (IVR) virtual audio assistant to direct callers who were on hold to the right services or information portals while they were waiting. When the call queues reached overflow capacity, a built-in recording would activate to allow callers to provide a callback number.
Fortifying campus network with multi-tiered security defense
With a majority of faculty and administration employees working remotely from home during the COVID-19 lockdown, one university saw a spike in phishing scams and spams. Employees were receiving emails supposedly from the university president providing staff members with gift cards as a thank you for staying healthy and remaining productive during the lockdown. The hacker was requesting they photograph the gift cards with the numbers exposed.
Magna5 worked with the university to implement a state-of-the-art spam filtering solution to filter out the malicious phishing emails. In addition, we implemented multi-factor authentication to bolster their Microsoft 365 accounts to ensure the right people were authorized in accessing their network.
Providing managed security at the endpoint level to protect remote workers’ devices.
With “stay in place” orders requiring employees to work remotely, many organizations quickly realized their decentralized workforce needed added protection for their endpoint devices and applications. Unsecured endpoints are prime entry points for cybercriminals to target organizations. Without proper protection, it is open season for malicious ransomware and malware attacks through these unsecured endpoints.
The best approach is to be on the offense. Magna5 was able to help a wide range of organizations secure their networks and endpoints before destructive attacks took place. We deployed a fully managed Endpoint Security suite that unified prevention, detection and response in a single solution. With full visibility into their endpoint environments through Magna5’s cloud platform, we provided them with proactive patch management, real-time detection and response, policy-driven quarantine and active threat hunting.
Enabling remote data backup and recovery in a secure cloud environment
An urban community center providing integrated housing, health and social services for people in a homeless or vulnerable at-risk crisis needed an urgent data backup solution. Their data center had become a COVID-19 hotspot with several employees testing positive. They still used tape backup, which means they normally had to physically drive to the data center, change-out backup tapes and deliver them back to the center. Now with the data center off limits due to possible contamination, they could not send people into the building to protect and back up their data. They needed a better solution where they could do it all remotely.
Magna5 rushed to their rescue with a cloud-based data backup solution. Moving several terabytes of data from 12 servers onto a cloud storage in a secure data center managed by Magna5, they now have the convenience of readily available data with easy access through an online portal. The remote transfer of data was completed in less than a day. They no longer have to deal with physically handling cumbersome tape libraries, drive time or costly tape inventories. The pandemic was a wake-up call to innovate their data backup capabilities for a time such as a national health crisis.
Mike Penn joined Magna5 as Senior Content Developer. His role is to bring to life stories that inspire or inject clarity in how managed services and emerging trends can be applied to help organizations operate better and more efficiently.
Magna5 helps organizations on-ramp cloud services and speed digital transformation to seize new business opportunities without the hassle.
Protect your MS365 accounts from data breaches and unauthorized access with these six essential security defense measures.
FRISCO, Texas, January 11, 2021 (Newswire.com) – Magna5, a national provider of managed IT, voice and connectivity services, is pleased to announce Moussa Paye …
It is times like these where Magna5 gladly rolls up its sleeves to enable organizations to meet the demands of business disruption on a mass scale. Whether expanding existing remote capabilities or securing networks and endpoints from cyber threats, we answered the call across multiple verticals to lend a hand. Here are a few examples.
Providing a cloud platform to help multiple agencies collaborate in answering high-volume calls for emergency relief benefits.
With implementation of the federal Coronavirus Aid, Relief and Economic Security (CARES) Act that provides emergency relief to workers who lost their jobs during the health crisis, a state employment office needed help in ramping up capabilities to handle the avalanche of unemployment benefits enrollment calls.
In this state, calls spiked to more than 100 calls per second (100,000 per day) when self-employed and independent contractors were added to those eligible for benefits. To assist with the call volume, the state agency brought in other departmental agencies and independent contact centers to provide support answering calls. They needed a means to centralize call traffic from the various agencies.
Magna5 was able to help the state agency route calls through Magna5’s cloud-based Contact Center-as-a-Service solution to enable the multiple agencies and contractors to log-in to the Magna5 platform and take calls regardless of their phone systems or network. Within five days, we deployed 600 agent seats with up to 1,800 queues (ratio of three calls in queue for every agent). In addition, Magna5 implemented an Interactive Voice Response (IVR) virtual audio assistant to direct callers who were on hold to the right services or information portals while they were waiting. When the call queues reached overflow capacity, a built-in recording would activate to allow callers to provide a callback number.
Fortifying campus network with multi-tiered security defense
With a majority of faculty and administration employees working remotely from home during the COVID-19 lockdown, one university saw a spike in phishing scams and spams. Employees were receiving emails supposedly from the university president providing staff members with gift cards as a thank you for staying healthy and remaining productive during the lockdown. The hacker was requesting they photograph the gift cards with the numbers exposed.
Magna5 worked with the university to implement a state-of-the-art spam filtering solution to filter out the malicious phishing emails. In addition, we implemented multi-factor authentication to bolster their Microsoft 365 accounts to ensure the right people were authorized in accessing their network.
Providing managed security at the endpoint level to protect remote workers’ devices.
With “stay in place” orders requiring employees to work remotely, many organizations quickly realized their decentralized workforce needed added protection for their endpoint devices and applications. Unsecured endpoints are prime entry points for cybercriminals to target organizations. Without proper protection, it is open season for malicious ransomware and malware attacks through these unsecured endpoints.
The best approach is to be on the offense. Magna5 was able to help a wide range of organizations secure their networks and endpoints before destructive attacks took place. We deployed a fully managed Endpoint Security suite that unified prevention, detection and response in a single solution. With full visibility into their endpoint environments through Magna5’s cloud platform, we provided them with proactive patch management, real-time detection and response, policy-driven quarantine and active threat hunting.
Enabling remote data backup and recovery in a secure cloud environment
An urban community center providing integrated housing, health and social services for people in a homeless or vulnerable at-risk crisis needed an urgent data backup solution. Their data center had become a COVID-19 hotspot with several employees testing positive. They still used tape backup, which means they normally had to physically drive to the data center, change-out backup tapes and deliver them back to the center. Now with the data center off limits due to possible contamination, they could not send people into the building to protect and back up their data. They needed a better solution where they could do it all remotely.
Magna5 rushed to their rescue with a cloud-based data backup solution. Moving several terabytes of data from 12 servers onto a cloud storage in a secure data center managed by Magna5, they now have the convenience of readily available data with easy access through an online portal. The remote transfer of data was completed in less than a day. They no longer have to deal with physically handling cumbersome tape libraries, drive time or costly tape inventories. The pandemic was a wake-up call to innovate their data backup capabilities for a time such as a national health crisis.
Mike Penn joined Magna5 as Senior Content Developer. His role is to bring to life stories that inspire or inject clarity in how managed services and emerging trends can be applied to help organizations operate better and more efficiently.
Magna5 helps organizations on-ramp cloud services and speed digital transformation to seize new business opportunities without the hassle.
Protect your MS365 accounts from data breaches and unauthorized access with these six essential security defense measures.
FRISCO, Texas, January 11, 2021 (Newswire.com) – Magna5, a national provider of managed IT, voice and connectivity services, is pleased to announce Moussa Paye …
It has been six months since the global health crisis invoked government-mandated “shelter-in-place.” Yet many organizations that scrambled to standup hundreds of work-from-home offices are…
“I’m about to go ballistic! Our SLAs are falling short. We’re experiencing more frequent network downtime. Our vendor is monitoring and sending us alerts but…
Do you have a trust deficit with your existing managed IT services provider? Are you confident they are taking care of your network? Is juggling…
Driving Responsiveness – Agility Series (Part Five) Whether or not your organization made the government’s cut as ‘essential workers’ during the coronavirus pandemic, we…
Driving Responsiveness – Agility Series (Part Four) Recognize this? “Jason is the kind of guy who’s always in a state of readiness. He likes…
Recently, the Enterprise Networking Magazine’s editorial board selected Magna5 as one of its Top 10 SD-WAN Solution Providers for 2020. The magazine evaluates and selects…
Driving Responsiveness – Agility Series (Part Three) By default, playing it safe during a downturn can hurt your chances to thrive in a stronger…
Driving Responsiveness – Agility Series (Part Two) During a business downturn, it is important to go beyond just surviving and position your organization as a…
Driving Responsiveness – Agility Series (Part One) Rather than tapping the brakes during the COVID-19 business lockdowns, many organizations are accelerating growth by reaching out…
It has been open season for cyber threat actors targeting organizations’ endpoints during the COVID-19 epidemic. With a large percentage of employees now working from…
Recently, MyTechMag editorial board selected Magna5 as one of its Top 10 Promising Disaster Recovery Solutions Providers for 2020. The magazine evaluates and selects solution…
By 2025, contact centers will morph into experience hubs and how they perform will be placed more clearly within the context of the overall performance…
Every day, cyber criminals bombard networks with phishing emails or social engineering enticing users to give up confidential information. Examples include trying to trick you…
With the rise of the remote worker operating model, it doesn’t take long to discover that a distributed workforce depends upon high network performance and…
It is bad enough that cyber criminals relentlessly breach organizations’ networks with malware and ransomware to hold their data hostage. Now they are going a…
Unified Communications has been around for a while. But during the recent nationwide pandemic lockdown, the dynamics of communicating from any place, on any device,…
Hackers are leveraging ransomware and other malware through phishing lures, malware distribution and domain registration tied to COVID-19. Common themes include scamming, brand impersonation, blackmail…
The ripple effect of a major global health crisis can have a profound impact on organizational operations. As we’ve seen with the recent coronavirus outbreak,…
IT monitoring and management services offer organizations a way to improve security and network uptime without burdening internal IT teams. In this post, we’ll review…
SD-WAN in healthcare is changing how hospitals, medical offices and clinics care for patients. Here are four ways healthcare organizations are reaping the rewards. SD-WAN…
Federally Qualified Health Centers are community-based health care providers who provide a vital link to primary and preventive healthcare services in underserved communities. Dependable communications…
We’ve heard the saying: “Expect the unexpected.” But do businesses really take it seriously? Last October, weathermen cautioned residents in the Dallas area of pending…
In our last two blog posts, we discussed how to “OWN IT” and “SECURE IT.” Today, continuing our National Cybersecurity Awareness Month series, Be Cyber…
The Federal Communications Commission (FCC) is working on final rules to enable true national number portability on a nationwide basis. When implemented, it will enable complete national number porting…
Imagine getting to work and seeing an invoice from your voice provider that your company ran up a $122,000 phone bill in a single weekend!…
By 2021, a new business will be victimized by ransomware every 11 seconds. Even with strong security controls in place, your organization still has a…
Toll-free least cost routing helps organizations find the best path between caller and destination at the lowest available cost. Here’s why it matters. Toll-Free…
SD-WAN with Magna5 offers three popular deployment models to fit the needs of your organization – on-premises, hybrid and cloud application. Software-Defined WAN (SD-WAN) is…
Roughly 40-60% of midsize businesses never reopen after a disaster. But, with the right disaster recovery and business continuity plan in place, the damage can…
Over the past five years, security breaches have increased by 67%, according to Accenture’s global survey. Traditional security is in trouble. As threat actors deploy…
An effective IT monitoring and management strategy helps organizations protect precious uptime to eliminate downtime situations. Every company’s network and server structure are different. Some…
SD-WAN is revolutionizing networking by improving how businesses connect. But before hopping on the SD-WAN train, you need to decide whether you want to manage…
Healthcare providers are finally hopping on the managed SD-WAN train – and telehealth is driving it. In this post, we’ll look at five ways s…
If you’ve ever seen your area code on the caller ID, only to be greeted by a pre-recorded voice message promising to erase your credit…
SD-WAN is the new buzz word these days. Do you fully understand how it can positively impact your business? Managed SD-WAN can bring benefits and…
As you see in the video, sometimes network complexity can make you want to go back to the antiquated days of pen and paper. However,…
Deliver high quality voice and application performance over SD-WAN for your employees, nationwide. Organizations utilize Unified Communications to bridge the gap between multiple locations and…
Every organization is liable for the information it keeps. In a data-driven world, company records and information are everywhere … in servers, in storage, on…
Traditional WAN is out of date. SD-WAN can make your network agile and efficient with the cloud. Almost every IT and business leader today is…
Simplify your branch office network with optimized application performance using SD-WAN Today’s enterprise IT has become more sophisticated and bandwidth intensive, creating a complex and…
Companies are increasingly moving IT workloads to the cloud, but are they doing it at the risk of exposing themselves to a data breach? Multiple…
Lots of companies are moving IT workloads to the public cloud, but is this the right strategy for your business? I’m sure you’re aware by…
Disasters hit every organization sooner or later. The cloud, combined with reliable partners, makes recovering from disasters easier than ever before. Disasters have a tendency…
Simplify your Enterprise communications with Unified Communications as a Service (UCaaS) in the cloud. Enterprise businesses are constantly struggling with communication challenges. Traditionally, business phone…
Secured business communications mean better connections to your customers. UCaaS (Unified Communications) ensures your security with features like encryption, business continuity, and 24/7/365 support. Security…
Improve customer satisfaction and the customer experience with a hosted UC and Cloud Contact Center solution. One of the many exciting things happening at Magna5…
Managing your network can be hard, but it doesn’t have to be – that’s why Magna5 now offers Cloud Managed Network. Experience feature-rich benefits and…
Reduce Costs, Increase Uptime and Improve Performance A network operations center (NOC) is the heart of an IT managed services provider – monitoring, managing and responding…
Enhance collaboration to increase productivity and save money Being able to easily connect with your customers, vendors, and fellow employees is key. Without it, employees…
What is SD-WAN? Combined with UCaaS, it’s the future for small businesses in 2018 Unified communications, delivered as a service (UCaaS) from the cloud, is…
A fast, flexible data recovery system not only saves thousands – it could save your business. Business Data Loss can be the result of anything…
Businesses today either evolve or get left behind. We see organizations of all sizes that were once successful, now losing customers because they have not…
As business pushes the limits of IT availability, productivity and efficiency, the importance of reliable IT operations continues to be apparent. Small- and medium-sized organizations…
Interested in finding a Managed Service Provider for your network needs?
Would you like to find out more information about Magna5? Whatever your need, reach out!
