GREAT SUPPORT AND ALWAYS THERE WHEN WE NEED THEM. THEY WATCH OUT FOR OUR SYSTEMS.
Magna5 hosts and monitors our server environment and backups. We are alerted every time there is an issue with a servers or our network. They assist and see the issue to completion every time. If a backup fails they look into the issue and report what needs to be done to resolve the failed backup.
Front Line Helpdesk Services, Teams creations, End user password/account resets and troubleshooting, printer problems, software installs.
What do you like best?
Having a team of dedicated analysts that can handle the quick fixes which allows us to concentrate on more value added business initiatives.
GREAT CUSTOMER SERVICE AND ALWAYS THERE FOR OUR TEAM
Their 24/7 tech support is always available. They always answer the phone we a user calls. they also have support through email witch is beneficial for our remote users. when we have little to no time they are willing to work with us to help our users out with whatever problems (IT related) the may have. When we need to a specific time frame with a project they always have enough staff to help with our issues.
Project Manager in Hospital & Health Care
MAGNA5 IS AN EXTREMELY PROFESSIONAL AND KNOWLEDGEABLE TEAM.
I was faced with a hosted email platform that had consistent issues and intermittent downtime. They helped me migrate from an outdated email solution over to Microsoft 365 with an improved spam filter while maintaining our current domain.
MAGNA5 HELPDESK SUPPORT
Magna 5 has become our de facto help desk provider. They cover initial help desk contact and all off-hours requests.
Magna5 is part of our cybersecurity team, they are the monitoring leg of our 3-legged approach to keeping our small company safe. Magna5 has been a seamless addition to the team. They identified the services that we needed to close the loop with the other 2 companies we employ.
Magna5 is responsible for our phone systems and networking infrastructure. It is really easy to manage, and the tech support is great. The offer many features that are very useful.
Customer in Education Management
Magna5 has been a great partner to extend our team and keep our IT assets safe and secure.
The ease of doing business with them at a fair price. Their team members are very knowledgeable and professional at every level. When they make mistakes they take full accountability and correct the issue and put controls in place to ensure it is not repeated. They are a true trusted partner.
When comparing to other MSP’s make sure you are comparing the full solution. I found that there were hidden costs in lower quotes for services. When compared apples to apples Magna5 was the winner. They don’t hide fees or try to over sell you on services.
In general the service that they provide is outstanding. Because of their integrity we are very comfortable trusting them with managing our data.
Project Manager in Food Production
Dependent, reliable, knowledgeable, and responsible partner
24/7 monitoring of network, IDS & SIEM, selective servers. Continuous innovation of our network infrastructure, latest trends of cybers security recommendations, and hardware procurement.
Client in Investment Management
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