Help Desk

WORLD-CLASS SUPPORT FOR YOUR END USERS

At Magna5, the team behind our Help Desk Services delivers a user experience incomparable to any other because our goal is your success. We make every piece of communication productive and hold ourselves accountable for the solutions we recommend. Whether something’s gone horribly wrong or you need a quick fix for a minor issue, one of the Magna5 24/7/365 Help Desk technicians is dedicated to solving issues quickly and efficiently.

We are fully accessible 24/7/365 via a toll-free number, email or chat. Technicians will initiate a remote help session between their computer and yours, so you can follow along as we solve the problem. We review all the help calls with you every month to evaluate issues, detect trends, and decide if additional training is needed.

CONTACT US TO DISCUSS YOUR IT NEEDS

Help Desk

WORLD-CLASS SUPPORT FOR YOUR END USERS

At Magna5, the team behind our Help Desk Services delivers a user experience incomparable to any other because our goal is your success. We make every piece of communication productive and hold ourselves accountable for the solutions we recommend. Whether something’s gone horribly wrong or you need a quick fix for a minor issue, one of the Magna5 24/7/365 Help Desk technicians is dedicated to solving issues quickly and efficiently.

We are fully accessible 24/7/365 via a toll-free number, email or chat. Technicians will initiate a remote help session between their computer and yours, so you can follow along as we solve the problem. We review all the help calls with you every month to evaluate issues, detect trends, and decide if additional training is needed.

CONTACT US TO DISCUSS YOUR IT NEEDS

benefits

ALWAYS ON TO HELP SOLVE TECHNICAL ISSUES

OUTSTANDING CUSTOMER SERVICE

Our engineers will treat you with respect and address your issues using terminology you can understand. They know their platforms, but more importantly have a background in customer service and want to help.

SUPPORT FOR YOUR FAVORITE APPLICATIONS

We can support a wide range of mainstream operating systems and applications. Microsoft Windows, Microsoft 365, Office Suite, Mobile OS: iOS, Android, Windows Mobile.

SUPPORT FOR CUSTOMER APPLICATIONS

We can also support custom applications. Let us work with you to gather documentation and create a training plan for our Help Desk Engineers to ensure a positive user experience.

BEST-IN-CLASS ENGINEERS

When you sign with Magna5, you have access 24/7/365 to best-in-class engineers that are certified and trained in the most recent technologies. They support hundreds of end-user incidents every day, so they are familiar with even the most obscure issues across many platforms.

FREE-UP IT STAFF

24/7/365 Help Desk offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue-generating projects instead of pesky operational tasks.

PREDICTABLE MONTHLY COST

Magna5 IT Help Desk Services can be pre-billed at an hourly rate per month. If more incidents are received than contracted, the overage time is billed based on the actual overage hours at the end of the month.

OUTSTANDING CUSTOMER SERVICE

Our engineers will treat you with respect and address your issues using terminology you can understand. They know their platforms, but more importantly have a background in customer service and want to help.

SUPPORT FOR YOUR FAVORITE APPLICATIONS

We can support a wide range of mainstream operating systems and applications. Microsoft Windows, Microsoft 365, Office Suite, Mobile OS: iOS, Android, Windows Mobile.

SUPPORT FOR CUSTOMER APPLICATIONS

We can also support custom applications. Let us work with you to gather documentation and create a training plan for our Help Desk Engineers to ensure a positive user experience.

BEST-IN-CLASS ENGINEERS

When you sign with Magna5, you have access 24/7/365 to best-in-class engineers that are certified and trained in the most recent technologies. They support hundreds of end-user incidents every day, so they are familiar with even the most obscure issues across many platforms.

FREE-UP IT STAFF

24/7/365 Help Desk offloads tedious tasks off your internal IT staff. This enables you to turn their focus back to revenue-generating projects instead of pesky operational tasks.

PREDICTABLE MONTHLY COST

Magna5 IT Help Desk Services can be pre-billed at an hourly rate per month. If more incidents are received than contracted, the overage time is billed based on the actual overage hours at the end of the month.

MINI-BOOK

IMPROVE NETWORK RELIABILITY TO ELIMINATE DOWNTIME RISKS

Magna5 gives us the total support system. They have the best customer service from sales support, technical support, and help desk support than any other firm that I have worked with.

Longview Power

Magna5 gives us the total support system. They have the best customer service from sales support, technical support, and help desk support than any other firm that I have worked with.

Longview Power

Blogs

August 20, 2020
Help Desk: Keep Your Organization Humming with 24/7 Access to Technical Support

Driving Responsiveness – Agility Series (Part Five)   Whether or not your organization made the government’s cut as ‘essential workers’ during the coronavirus pandemic, we…

Blogs

August 20, 2020
Help Desk: Keep Your Organization Humming with 24/7 Access to Technical Support

Driving Responsiveness – Agility Series (Part Five)   Whether or not your organization made the government’s cut as ‘essential workers’ during the coronavirus pandemic, we…

Talk to a Technical Expert

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