Deliver a Personalized and Omnichannel Experience Support Your Agents Regardless of Location or Device When customers call your contact center, they expect more. Short wait times. Convenient customer interactions. Multi-channel experiences. And fast and efficient...
By 2025, contact centers will morph into experience hubs and how they perform will be placed more clearly within the context of the overall performance of the business. They will no longer be just a reactive service silo focused on problem resolution or campaign-based...
FRISCO, TX (June 30, 2020) – Magna5, a national provider of managed IT, voice and connectivity services, announced today the rollout of a cloud-based Contact Center-as-a-Service (CCaaS) solution to help organizations deliver a consistent and personalized omnichannel...
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